Watch Shot Customer Protection
Our customers are important to us. That’s why we protect both buyers and sellers at Watch Shot.
In order to guarantee a secure payment process, payments at Watch Shot are processed exclusively via trust account.
In order for us to guarantee the authenticity of your dream watch, dealers must send their goods to Watch Shot for inspection.
All auctions run for a period of 7 days. The highest bid always wins. Auctions can only be ended earlier via the buy-it-now option.
Watch Shot only allows selected dealers or concessions to sell watches. We check the dealer on the basis of various criteria and only then approve the watches for sale.
All Watch Shot shipments are insured for the full amount of the purchase price. You can check the current status of your shipment at any time via the tracking ID.
If the watch does not meet your requirements or wishes, you have a 14-day right of withdrawal. If you make use of this right, we will transfer your money back to you immediately after receipt of the goods.
How easy it is to get your money back
1. Contact our support team.
2. Send the product back to us insured.
3. As soon as we have received the product, you will receive your money back.
We are here for you
You have questions about an auction, payment or shipping. Please do not hesitate to contact our support team at any time by e-mail or telephone between 08:00 and 20:00.
Our team will be happy to assist you and will try to process your request as soon as possible.
+49 (0) 208/89926949
You have Questions?
Watch Shot is an auction platform for the sale and purchase of luxury watches. As a rule, auctions proceed in ascending order. The highest bidder wins the watch. In addition to the normal auction, Watch Shot also offers a silent auction. In a silent auction, buyers may only bid once on the product and the highest bid also wins at the end of the auction period. In addition, if specified, the watches can be purchased via the buy-it-now option. As soon as a watch has been purchased via the buy-it-now option, the auction ends automatically.
At Watch Shot, only watches from Rolex and Patek Philippe are currently offered for sale. With this approach, we are deliberately addressing a specific clientele who are only interested in high-quality watches and invest their money in sought-after vintage or current watch models.
In principle, only official traders are allowed to sell their watches on Watch Shot. After registration, they will be checked by us on the basis of selected criteria and can then offer watches for sale.